About the role
We are seeking an experienced and passionate Shop Manager to join our team at Long Paddock Cheese & The Cheese School in Castlemaine, Victoria. You will be responsible for overseeing the day-to-day operations of our specialty cheese & fresh dairy products shop on-site at The Mill Castlemaine, ensuring exceptional customer service and driving sales. This is a full-time position, with 3-4 days working in our shop, and 1-2 days working with our Packing & Dispatch team. You will need to work Saturdays (usually our busiest day) and sometimes on Sundays.
What you'll be doing
Run our onsite retail outlet independently as well as lead & motivate a small team of casual shop assistants to provide outstanding customer service
Oversee the ordering, purchasing, inventory management, and merchandising of our wide range of artisanal cheese & fresh dairy products
Develop and implement marketing and promotional strategies to drive sales and increase brand awareness
Ensure the shop maintains high standards of attractiveness, cleanliness, organisation, and safety
Analyse sales data and financial reports to identify opportunities for growth and improvement
Work with our Pack & Dispatch team for part of the time, under the supervision of our Quality, Affinage & Dispatch Manager
Collaborate with the broader Long Paddock Cheese cheesemaking, cheese care & sales teams on strategic initiatives and new product introductions
Provide exceptional customer service and build strong relationships with our loyal customer base
What we're looking for
Minimum 3 years of experience in a retail management or leadership role, preferably in the specialty food or hospitality industry
Excellent customer service skills and able to lead and motivate a small team, as well as work as part of our full Long Paddock Cheese team, and The Cheese School team
Food handling and cooking skills to be able to prepare & serve a small range of cheese-related food items for customers to eat on-site
Strong problem-solving and decision-making abilities, with a keen eye for detail
Proficient in inventory management, sales reporting, and financial analysis
A passion for good food and artisan cheese, and a reasonable understanding of cheese varieties, pairings, and storage
Excellent communication and interpersonal skills, with a love of learning new skills
Flexible and adaptable, with the ability to thrive in a fast-paced, dynamic environment
Who we are and what we offer
Long Paddock Cheese is an award-winning producer of handcrafted, small-batch cheeses & fresh dairy products based in Castlemaine, central Victoria. We operate a welcoming onsite retail shop at The Mill Castlemaine, where we share our passion for high-quality dairy with locals and visitors alike, co-located with The Cheese School where we teach cheesemaking. We are committed to providing a supportive and collaborative work environment for our hardworking team, and offer a competitive salary, generous staff discounts on our products, and opportunities for career development.
If you're ready to join our dynamic team and contribute to the growth of our business, we encourage you to apply now.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a store manager? Do you have customer service experience? How many years of retail management experience do you have? Do you have experience in a sales role? Do you have experience with inventory management? How many years' experience do you have in a marketing role?
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What can I earn as a Retail Store Manager
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