GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention. We believe in delivering relevant and engaging ads without the use of personal data, creating a more equitable and less invasive future for the internet.
The Account Manager plays a critical role within the Customer Success and Operations department, working directly with advertising agency partners to execute campaigns and meet client targets. The role supports our sales team to ensure all aspects of the campaign cycle perform to client expectations while updating, educating and building relationships with our agency partners.
The Account Manager facilitates the management of all aspects of the campaign life cycle, working closely with Sales, Creative Services and Programmatic Ad Operations teams to ensure successful delivery of advertising campaigns. Providing GumGum clients with industry-leading customer service is also a key aspect of this role.
**Key Responsibilities:**
- Campaign Success & Client Satisfaction
- Execute advertising campaigns on GumGum's platform within Service Level Agreements.
- Ensure exceptional client experiences and cultivate agency relationships.
- Coordinate with clients and internal teams for smooth campaign execution.
- Provide IOs, campaign screenshots, and relevant reporting.
- Maintain systems (Salesforce, Jira) and deliver End of Campaign Reports aligned with Key Performance Indicators.
- Assist with billing and offer feedback to enhance client service.
- Partner with Sales to support new business development
- Collaborate with Sales on media plans, campaign strategies, and upweight opportunities.
- Support new business development and strategic sales initiatives.
**Requirements:**
- Bachelor's degree in Advertising, Marketing, Business, or related field.
- 2+ years in digital media (Account Management, Media Planning, Customer Service).
- Proficient in Microsoft Office/GSuite, Doubleclick, Sizmek, MOAT, Integral Ad Science, DoubleVerify, Salesforce, Jira.
- Strong communication, time management, and attention to detail.
- Knowledge of Ad Tech, programmatic advertising, and industry trends.
- Ability to manage stakeholders, meet deadlines, and maintain a solutions-focused approach.
- Self-motivated, team-oriented, and open to feedback with a growth mindset.