At Merse Wellness Spa we are redefining wellness and recovery. Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other. Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges, hot spas, contrast therapy, compression therapy, massages, and so much more.Whether you’re hoping to speed up your muscle recovery, enhance your overall well-being, increase your mental clarity, or simply find a bit of a ‘me time ’, Merse Wellness Spa has everything you’ve been waiting for.The Role :The Spa Manager is responsible for oversee ing all areas of the Merse Wellness Spa’s operations through building, leading and coaching the team to driving sales growth as well as executing operational requirements to deliver excellence customer service .Key Responsibilities:Manage the day-to-day operations of the Spa, ensuring our high-quality facilities are always maintained.Maintain sales and income targets, making sales calls and upselling memberships.Ensure that the customer service needs, and expectations are exceeded daily. Respond to all customer feedback and enquiries promptly.Recruitment, onboarding, training, and retention of staff members.Delivering training, mentoring and support for the Spa staff, running weekly meetings to engage & motivate your teams.Oversee staff rostering to ensure adequate staff coverage, approving leave & fortnightly payroll.Clinical Documentation Compliance for Massage Therapists.Ensure dress standards are maintained by all staff in the Spa.Using internal software systems to determine internal communications and procedures are being met and followed.Overseeing the use of internal and external marketing, ensuring this is in line with the Social Media strategy of Merse Wellness Spa.Effectively plan, manage and execute Merse events, such as Open Days & Bring-a-friend campaigns.Complete Weekly and monthly Reporting.What you’ll need to succeed:Experience in similar role - Managing a Spa / Wellness Centre / Health Club.Experience in a KPI driven environment with a natural drive to achieve targets and team goals.Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals.Growth mindset, with a genuine passion for Wellness & Recovery.The ability to solve problems and overcome obstacles.Outstanding communication abilities - able to listen, understand, empathise and influence others.Customer-focused with a desire to achieve exceptional customer outcomes.Ability to be a role model and live by health values and behaviours while being passionate about the gym brand you work for.A "can do" attitude with a thirst for learning & ambition for growth.Be reliable, proactive, punctual, professional, & well-presented.Have a strong work ethic.Be highly motivated & an adaptable team player with the ability to multitask and show initiative.Computer literacy & ability to learn new systems.Communicate & uphold, policies & procedures of the business to customers and staff.Current First Aid & CPR Certificates (if not holding, would be willing to acquire).Have Australian working rights.What we'll offer you in return:A Thriving Culture:Be part of the fitness industry’s most exciting and rapidly expanding brand.Career Growth:Opportunities for training, development, and advancement through our Future Leaders program.FREE gym membership to all Fitness Cartel locations.Access to Merse Wellness Spas at discounted rates.Birthday Leave - have your birthday off, and get paid for it!Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.How to Apply:Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Merse Wellness Spa and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!Note:Only candidates meeting our selection criteria will be contacted. No agencies please!Apply NowAbout usMerse is not just a spa; it's a vision - a vision to transform wellness into an inclusive and welcoming space for everyone. Inspired by Mediterranean design, our spa boasts high-end fixtures, tranquil aesthetics, and a calming ambience that transports you to a world of luxury and serenity. Our spa is designed to be inclusive, embracing individuals from all walks of life. No matter your age, background, or wellness goals, Merse is here to offer a sanctuary where you can escape, relax, and recharge. At Merse, we offer a range of services from traditional and infrared saunas, luxury hot spas, cold plunge pools to cutting-edge body contouring, body spray tanning and innovative contrast therapy.Allows you to pre-fill the application using your SEEK profile information and resuméPersonal Details * Required fieldTitle *First name *Last name *E-mail *Digits only or add + for international numbersStreet *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL(Please click on your profile and copy the URL from your profile page.)QuestionsHow many year's experience do you have leading a team? *