Company DescriptionLa Maison Sofitel, MGallery & EmblemsWe are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend, MGallery, and Emblems across 60 countries, unlocking unique memorable moments in connection with the local destination.Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor-made experiences, and go the extra mile every day, while embracing local culture.Join our Maison to strive for Excellence. It is a place where you live your purpose!Job DescriptionWhat we offerLa Maison Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues, and communities, and guide our behavior.Our values are:Passion & pride: be passionately in love with our brands, our guests, and our people. Use our E.Q.Excellence: comprehensive business approach, driving all levers to be best-in-class hoteliersEmpowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom tooTrust & Transparency: share everything, no taboo. Feedback is a giftLong-term relationships: with owners as well as talent. Creating a strong sense of belonging.Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the fieldA career that lets your passion shineAs Regional Director hotel performance Pacific for Sofitel, MGallery & Emblems, you will lead the strategy across all luxury segments to execute revenue targets in alignment with the group's vision & goals and values. Keys to the success of this role are the ability to collaborate closely with Operations and build trusted business partnerships in the region with the support of the Regional VP Operations (VPO) in all aspects of hotel performance excellence with a focus on quality and commercial delivery, as well as engaging with Owners and Key Stakeholders in an ambassadorial capacity.This role is based in Sydney, and you will report to the Global Head of Hotel Performance Sofitel MGallery Emblems.As a role model within the regional commercial community, you will be responsible for developing the hotel commercial teams to realize their full creative potential in achieving the highest possible revenue from properties within the SMgE region while simultaneously optimizing value and service for our clients.RELATIONSHIPSAll Hotel Directors of Sales & Marketing Sofitel MGallery EmblemsAll General Managers Sofitel MGallery EmblemsAll Marketing and Communication executives Sofitel MGallery EmblemsAll ACCOR ± SVP ± VP Sofitel MGallery EmblemsAll Revenue Managers Sofitel MGallery EmblemsAll Accor Global & Luxury Sales Offices WorldwideKEY SUCCESS FACTORS ARE THE FOLLOWING:Provide strategic direction on driving hotel performance excellence, with a particular focus on sales delivery, loyalty contribution, and TARS contribution.Ensure credibility and attend owners meetings as required with the regional VPO.Assist in the recruitment and validation of the appointment of senior sales, distribution, and loyalty roles in hotels.Contribute to the critical path to support new hotel openings / de-flagging of hotels.Coordinate with the whole Sofitel, MGallery Emblems team for assistance, as well as the broader Accor organization for sales, loyalty, and distribution.Be the interface to the global sales organization to ensure brand representation and production.Strong coordination with luxury sales, including some tactical dedication actions for Sofitel, MGallery & Emblems.AREAS OF RESPONSIBILITYStrategyYou will contribute to the development of strategy for each hotel to achieve performance and excellence, together with Sofitel, MGallery & Emblems Commercial and Marketing teams and all stakeholders;You will provide strategic direction, guidance, and support on Sales & Marketing concepts and operational decisions for each hotel.You will conduct bi-annual or as-needed hotel business reviews for key assets;BudgetYou will actively participate in the annual hotel budget and marketing plan process;You will validate sales, loyalty, pre-opening budgets, and proformas in conjunction with Revenue.You will manage new developments in the region;You will oversee the pre-opening Sales & Marketing functions to support Managed and Franchise hotels.Drive Performance & QualityYou will work with country Sales, Marketing, Ecommerce, and Loyalty executives, as well as SMgE Commercial and Marketing teams to drive Topline performance and grow market share for key assets;You will support the VPO on all hotel CSR initiatives.You will help develop tactical campaigns to drive revenue, F&B, SPA, Meeting & Events.You will develop Performance Improvement Plan (PIP) commercial objectives together with finance, with necessary input and validation from all stakeholders;You will monitor hotel quality KPIs;You will contribute to the quality and brand standards monitoring across all areas while on-site, informing relevant teams if action is required;You will support VPO as required, responding to owner requests on performance or excellence topics.You will analyze S&M competitive positioning and market trends in all markets;You will help develop, with the central commercial team, tactical plans within Sofitel MGallery Emblems (SMgE) SMDL teams to support hotels in need;People & RelationsYou will act as a brand ambassador representing SMgE Brands;You will have strong and effective interactions with Owners regarding sales & marketing performance and new projects;You will participate in the hiring process of new S&M Directors for hotels, and maintain a list of talent with mobility potential;You will build and maintain a network of key industry contacts.QualificationsWhat you will bring to the roleYou have at least five+ years of experience in a similar roleYou are fluent in English (other Asian languages are desirable)You must be strategic, creative, and clearly communicate how plans will deliver on goalsYou have excellent speaking and presentation skills, proven leadership and organizational skills, strong interpersonal & communication skills,You are adaptable with the capacity to set goals and standards for hotel operationYou have an effective management style, hands-on and approachableYou are bottom-line oriented with an emphasis on quality guest-service and team-buildingApply NowLet your passion shine, visit careers.accor.com
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