As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Cluster Events Executive, opportunity awaits.
This is a cluster position, supporting both AC Hotel by Marriott Melbourne Southbank, and Melbourne Marriott Hotel Docklands, on a full-time basis.
Position Summary:
Reporting to the Cluster Events Manager, your responsibilities as a Cluster Events Executive will include, but are not limited to:
* Responsible for the execution & coordination of the hotel's events, internal functions and social events
* Analyse and create detailed Banquet Event Orders that are tailored to client requirements –fueling guest's curiosity and inspiring brilliance
* Effectively handle event arrangements to exceed guest expectations
* Work closely with the sales team to maximise all potential business leads
* Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
* Support the hotel's service and relationship strategy, engaging and inspiring guests with each customer experience
* Collaborate with associates and other departments as the main point of contact for events & functions
* Drive revenue upsell by identifying and promoting additional services or event packages to clients
* Support the sales team in generating repeat business by fostering customer loyalty and ensuring high levels of satisfaction.
* Meet and greet in-house guests to provide a warm, genuine, and authentic hospitality experience.
* Coordinate and execute event logistics, ensuring seamless delivery from planning to execution.
* Maintain strong communication with clients and internal teams to ensure event needs are met and expectations exceeded.
* Assist in the development and implementation of event strategies to maximize profitability and guest engagement.
* Assist with post-event follow-up to gather feedback, ensure client satisfaction, and encourage repeat bookings
About You:
To be successful in this role, you will have:
* Relevant experience in a similar role, ideally in a hotel environment
* Working rights in Australia
* Enthusiastic to escalate your career
* Self-motivated, driven and energized in a fast-paced environment
* Armed with smart and creative solutions accompanied with a can-do attitude
Our Benefits:
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.