Join our Ladies & Gentlemen as a Sales Coordinator at The Ritz-Carlton Melbourne. As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests.
Position Summary:
- Maintain accurate records of leads, inquiries, and client information to ensure smooth tracking and follow-up.
- Prepare detailed proposals, contracts, and sales correspondence tailored to client requirements.
- Assist in managing client accounts by handling communication, follow-ups, and requests, ensuring a customer-focused approach.
- Manage inquiries and coordinate responses between clients and the Sales team with professionalism and urgency.
- Coordinate hotel walk-throughs, site inspections, client visits, and familiarization trips with a focus on conversion.
- Develop sales negotiating skills and creative selling abilities to successfully close on group and catering opportunities.
- Build and strengthen relationships with existing and new clients, embodying our legendary service values.
- Support the hotel’s service and relationship strategy, driving guest loyalty by creating unforgettable memories.
- Demonstrate proactive problem-solving and a solution-oriented mindset, anticipating challenges and providing thoughtful resolutions.
- Exhibit the ability to manage multiple priorities under time pressure, working collaboratively within the team while also displaying independence when required.
- Be a Ritz-Carlton ambassador, consistently delivering service excellence and upholding the brand’s commitment to luxury and care.
About You:
- Full working rights in Australia.
- Relevant experience in a similar role within a luxury hospitality environment is highly regarded.
- Genuine passion and drive for Sales, with enthusiasm to grow alongside the brand.
- Professional presentation and polished communication skills, reflecting the standards of a world-class luxury brand.
- Self-motivated, energetic, and thrives in a fast-paced workplace.
- Solution-oriented with a proactive, can-do attitude.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms for you, your family, and friends.
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
- Genuine care for associates’ physical, emotional, and financial wellbeing through our Employee Assistance Program.
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable, and accessible for all. If you have a disability, illness, or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.
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📌 Sales Coordinator
🏢 The Ritz-Carlton Hotel Company
📍 Melbourne