About the Role
Drone Forge is seeking an IT Support Technician with a strong focus on network and ICT systems to support both our internal operations and project delivery. This role sits at the intersection of business IT support and project-based technology deployment, ensuring our communication networks, systems, and infrastructure operate reliably and securely.
Key Responsibilities
* Provide technical support across business and project networks, systems, and ICT infrastructure.
* Configure, maintain, and troubleshoot routers, switches, firewalls, and wireless networks.
* Set up and support ICT systems for ongoing projects, including field-based deployments.
* Monitor network performance, diagnose connectivity issues, and implement timely solutions.
* Support end users with hardware, software, and access requirements across multiple platforms.
* Maintain accurate documentation of IT systems, configurations, and support processes.
* Implement and enforce ICT security policies, ensuring data integrity and system compliance.
* Collaborate with engineering teams to deliver robust IT and network solutions for drone and automation projects.
Qualifications & Experience
* Qualification in Information Technology, Networking, Computer Science, or related discipline.
* Hands-on experience in IT support with a focus on network/ICT systems.
* Strong knowledge of network infrastructure, protocols, and troubleshooting methodologies.
* Experience with Windows/Linux environments, cloud systems, and enterprise applications.
* Excellent communication skills for internal stakeholders and external project clients.
* Valid driver's license and willingness to support project deployments.
Desirable Skills
* Experience with cloud-based platforms (e.g., Odoo, Office 365, Google Workspace).
* Familiarity with ICT support for field-based operations, robotics, or IoT systems.
* Knowledge of cybersecurity principles and network security best practices.
* Exposure to drone or unmanned system technologies (advantageous).
What We Offer
* Competitive salary and benefits package.
* Training and career development opportunities in ICT and project engineering.
* Exposure to cutting-edge drone and automation technologies.
* A collaborative environment working across both business systems and innovative engineering projects.