Overview
The Safer Gambling Analyst is responsible for supporting Dabble's safer gambling operations through the monitoring, assessment, and management of customer activity that may indicate gambling‐related harm. The role plays a key part in protecting customers and supporting Dabble's commitment to responsible gambling by conducting customer interactions, managing escalations, and contributing to effective harm minimisation practices across the business.
Primary Location
This role is currently open to all locations within Australia, however candidates based in Melbourne, Sydney and Brisbane may be preferred.
Responsibilities
* Monitor customer activity and identify behaviors that may indicate safer gambling concerns
* Conduct safer gambling interactions with customers identified through monitoring or escalations
* Manage and respond to third‐party contacts relating to customer gambling concerns
* Provide guidance and support to internal teams on safer gambling matters and best practices
* Help moderate safer gambling messaging across community and social channels
* Investigate and resolve safer gambling escalations and disputes, ensuring accurate record keeping and follow‐up
* Support the delivery of safer gambling training across customer‐facing teams
* Review and improve safer gambling alerts, rules, and monitoring processes
* Escalate high‐risk incidents to leadership and relevant stakeholders where required
* Contribute to ongoing improvements across safer gambling reporting, monitoring, and customer protection initiatives
* Ensure all activities align with relevant regulations, internal policies, and industry standards
* Use behavioral analytics and player protection tools to support safer gambling outcomes
* Participate in weekday and weekend coverage as required
Skills & Qualifications
* Experience working within the wagering, gaming, or a regulated industry environment
* Previous experience in a customer‐facing role
* Strong communication skills with the ability to handle sensitive conversations professionally and empathetically
* Experience in using behavioral analytics and player protection tools
* Experience in dealing with NTRWC complaint disputes preferred
* Ability to remain calm and make sound decisions in high‐pressure situations
* Strong attention to detail and organisational skills
* Experience using ticketing or case management platforms
* Analytical and problem‐solving skills with the ability to assess risk and identify trends
* Ability to work collaboratively across teams while also managing responsibilities independently
* High level of professionalism, integrity, and sound judgement
* Genuine care for customer wellbeing and experience
Remuneration
The advertised salary for this position is $90,000 $100,000 + Super + Benefits.
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