Assistant Director – Emergency Communications and Performance
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Assistant Director – Emergency Communications and Performance
role at
Northern Territory Police Force
Location: Darwin, Northern Territory
Employment type: Full-time ongoing position
Overview
Provide leadership and management experience within a complex call centre to support the Territory's emergency services. As the Assistant Director, you will provide strategic and operational management of the emergency communications and performance functions within JESCC.
Base pay range
A$151,******/yr - A$168,******/yr
Responsibilities
Manage emergency communication and performance functions within JESCC.
Oversee systems, technology, data and performance reporting, governance, and integration with partner agencies.
Act as primary conduit between JESCC, Department of Corporate and Digital Development (DCDD), and emergency service partners.
Support strategic planning, service performance analysis, risk management, and financial and procurement processes.
Provide reliable, data-informed communication services, including performance reporting, trend analysis and insights.
Qualifications
Extensive experience managing large or complex call-centre operations.
Demonstrated ability to oversee communications systems and infrastructure.
Strong stakeholder management, communication and negotiation skills.
Ability to build productive relationships and collaborate across agencies and technical teams.
Benefits
Competitive remuneration package inclusive of 12% superannuation, 6 weeks recreation and 3 weeks personal leave, additional 3-day Christmas closedown leave, 17.5% annual leave loading, flexible work options, and a supportive leadership team and peer group.
Relocation
If you reside interstate, relocation assistance can be discussed at interview.
More about JESCC
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Application Details
Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.
Quote vacancy number: *****
Contact: Ian Kennon on or
The NTPS values diversity and inclusion and aims for a workforce that represents the community. Under the agency's Special Measures Plan, eligible Aboriginal applicants will receive priority consideration; however, people from all diversity groups are encouraged to apply.
For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visit
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