As an IT Service Desk Analyst, you will be part of a dynamic team that provides critical IT support to ensure the smooth operation of our organization. We are seeking an individual who possesses excellent communication skills, a logical approach to troubleshooting, and a strong understanding of IT systems.
The successful candidate will have experience in providing technical application support across diverse environments, with a solid understanding of Office 365 administration, Active Directory, Entra ID, and networking concepts (TCP/IP, DNS, DHCP). They will also possess a strong cybersecurity mindset, with the ability to inspect for and report any vulnerabilities to the security team and proactively educate users.
Key Responsibilities
* Manage all staff requests for ICT with exceptional customer service while employing a logical approach to troubleshooting.
* Manage issues for a wide range of IT hardware, systems, and applications.
* Provide technical support and manage resolution of business incidents and requests.
* Serve as the first point of contact for IT support, assisting staff by quickly identifying and resolving their IT problems and escalating to designated teams as required.
Requirements
* Proven ability to work independently and collaboratively within a team.
* Demonstrated experience in providing technical application support across diverse environments.
* Excellent communication skills with the ability to deliver clear, concise support and guidance via phone or email.
* Strong understanding of IT systems, customer focus, and a proactive mindset.
* Experience in technical/desktop support (2+ years), with a solid understanding and knowledge of Office 365 administration, Active Directory, Entra ID, and networking concepts (TCP/IP, DNS, DHCP).
* Possess a strong cybersecurity mindset, with the ability to inspect for and report any vulnerabilities to the security team and proactively educate users.
* A Bachelor level qualification in Information Technology.
* Experienced and proficient in Mobile Device Management (MDM), Microsoft Intune, and Network Monitoring.
Benefits
* Regular reflective supervision from leadership.
* Be part of a supportive, inclusive team.
* Creating positive impacts in the community.
* Opportunities for professional growth and learning.
* Access to the Employee Assistance Program, with access for staff's immediate family.
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional IT support, we encourage you to apply for this exciting opportunity.