Customer Service Representative
We are seeking a Career Focused professional to join our team as a Customer Service Representative. As a key member of our monitoring team, you will be responsible for ensuring all alarms and calls are actioned in accordance with Response Centre procedures.
About the Role
This role is ideal for someone who can commit to work rotating 12-hour day and night shifts, on 4 days on 4 days off 4 nights on 4 nights off roster. The 12-hour shifts will be either 6.00am - 6.00pm or 6.00pm - 6.00am and additional shifts may be offered at short notice to cover absenteeism or annual leave.
You will predominantly be monitoring alarm systems throughout WA, VIC, ACT and NSW, booking after-hours jobs and dispatching technicians Australia-wide, inbound and outbound phone calls and performing basic troubleshooting.
Main Responsibilities
1. Action All Alarms and Calls
2. Communicate Effectively
3. Support Internal Teams
4. Handle Enquiries and Complaints
5. Maintain Reputation
About You
* Australian or New Zealand Citizenship or Permanent Resident
* Team Player
* Calm Mannered
* Strong Communication Skills
* Savvy with Technology
* Ability to Deal with Enquiries
* Professional Attitude
* Ability to Work Autonomously
* Career Focused Professional
What We Offer
* Excellent Work Life Balance
* Good Hourly Rate
* 5 Weeks Annual Leave
* Supportive Team Structure
* Job Stability
* Paid University Education Program
* Employee Discounts
About Us
We are a global organisation driven by keeping people and the world safe. We provide essential systems, equipment and services to customers across various industries. Our culture is built on core values that promote professionalism, teamwork and customer satisfaction.