At Toby's Estate, we believe great coffee is only the beginning - it's the partnerships we build that truly fuel our growth. As our next Key Accounts Executive, play a pivotal role in shaping Toby's national presence by managing and building new key customer relationships while driving commercial growth across group accounts.
About the role
This is a role for someone who thrives on connection, negotiation, and commercial impact. You'll own a portfolio of national and group accounts, ensuring their long-term growth through cross-selling, upselling, and joint initiatives. At the same time, you'll identify and secure new opportunities that expand Toby's footprint in the market.
You'll be the go-to partner for your customers - building trust, presenting new products, activating marketing initiatives, and ensuring every onboarding experience feels seamless. Collaboration across our Sales, Finance, Marketing, Coffee, and Service teams is central to success.
About you
We're hiring for skills first, not just years of industry experience. While a background in B2B sales, FMCG, or coffee is advantageous, what matters most is your adaptability, resilience, emotional intelligence, and problem-solving mindset. You bring commercial nous, confidence in negotiation, and a collaborative spirit that builds lasting partnerships.
You'll thrive if you:
* Have a proven ability to learn, grow, and manage customer relationships at scale.
* Can navigate commercial discussions with clarity and confidence.
* Are curious, proactive, and willing to learn the world of coffee through the role.
* Bring strong organisation and time management to balance competing priorities.
* Use data, CRM tools (we use HubSpot), and insights to drive smarter decisions.
What we offer
* The backing of a strong leader with 22 years of experience and a participative, coaching style.
* A high-performing Toby's team with strong expertise in coffee, customers, and channels - you'll learn and grow alongside the best.
* A culture that values authenticity, collaboration, and commercial impact but won't compromise on the fundamentals that drive long-term success.
* Career development opportunities across our UCC business in Australia and New Zealand.
* A focus on wellbeing, including five additional "recharge leave" days each year, on top of your standard annual leave.
* Coffee on tap
Why Toby's?
Toby's Estate is more than a coffee roaster -it's a brand built on relationships. This role is your opportunity to drive real commercial growth, develop as a leader in your own right, and play a part in shaping the future of specialty coffee in Australia.
Do you have the drive to do and think differently? Apply today and join us on the journey.
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