Customer Experience Expert
We are seeking a customer-centric professional to join our team as a Service Advisor. If you are passionate about delivering exceptional customer experiences, this could be the perfect opportunity for you.
About the Role
As a Service Advisor, you will be the first point of contact for our guests, providing them with a stress-free and personalized experience. Your expertise and empathy will help turn vehicle issues into positive outcomes.
Your Key Responsibilities
* Provide exceptional customer service and ensure a seamless experience for our guests.
* Coordinate service bookings, manage schedules, and maintain effective communication between customers and technicians.
* Recommend value-added services with integrity and confidence.
What We Are Looking For
* Previous experience in automotive or customer service roles (a Service Advisor background is highly desirable).
* Strong multitasking skills (juggling calls, bookings, updates).
* Excellent communication and interpersonal skills.
* Tech-savvy with service management systems (we offer training too).
Why Join Us
* Work with an energetic and supportive team.
* Ongoing training and career development opportunities.
* Employee discounts on vehicles, servicing, and parts.
* Access to wellness programs, team events, and staff activities.
No prior experience in mechanics is required; just a passion for delivering outstanding customer experiences.