Ongoing support consultant - inclusive employment australia - logan

Position Summary

Inclusive Employment Australia Ongoing Support Consultant – responsible for supporting and retaining participants in employment, managing barriers, engaging employers, and achieving outcome‐based KPIs.

Responsibilities

• Proactively build and maintain effective relationships with participants and employers through face‐to‐face, phone, and on‐the‐job support.
• Identify and address any barriers that may impact ongoing employment to ensure placement retention.
• Monitor work placements for participants engaged for more than 26 weeks and work toward monthly target achievement.
• Collaborate with current and potential employers to identify labour needs and market participants for additional placements.
• Assist with verifying and obtaining evidence of employment, including payslips.
• Achieve or exceed all KPIs by applying an outcome‐focused, high‐performance approach to the role.

Qualifications & Experience

• Relevant qualifications in Employment Services, Community Services, or related fields; desired but not mandatory.
• Previous experience in employment services, including advanced barrier management, reverse marketing, placement of candidates, and post‐placement support.
• Strong communication skills across a wide range of stakeholders.
• Proactive problem‐solving ability with experience managing barriers for people living with a disability.
• Performance‐focused mindset with proven experience achieving business targets and KPIs using data analysis to drive outcomes.
• Valid driver's licence, as travel across the region is required.

Benefits & Compensation

• $15,900 tax‐free monthly salary plus meal and entertainment benefits.
• Work‐life balance with options for a 9‐day fortnight or an accrued day off every four weeks (full‐time).
• Comprehensive on‐the‐job training and opportunities for tertiary education relevant to the role.
• Discounted fitness memberships, health insurance, retail discounts, and other employee perks.
• Paid parental leave (12 weeks), up to five days of paid leave per year to support volunteering with the Salvos, and access to purchased leave.
• Access to free counselling, health and wellness initiatives, and a supportive inclusive work environment.

Equal Opportunity Employer

The Salvation Army is an equal opportunity employer and embraces diversity, including people of all cultures, languages, capacities, sexual orientations, gender identities, and expressions. Child‐safe and mandatory criminal history checks apply to all roles.