Are you a D365 Functional Expert - open to work for local council? Your new company
Victoria's north-eastern council is looking for a D365 Analyst to join their business & transformation team and play a pivotal role in the successful delivery and optimisation of Microsoft Dynamics 365 CRM solutions across the council.
Your new role
You'll collaborate with stakeholders, technical teams, and vendors to ensure the CRM platform supports service delivery, enhances customer experience, and aligns with organisational goals. Key responsibilities include:
* Gathering and documenting business/system requirements.
* Designing future-state processes and user journeys.
* Configuring and customising Microsoft Dynamics 365 CRM.
* Coordinating with technical teams and vendors for solution alignment.
* Supporting data migration, testing, and documentation.
* Assisting with change management and user adoption.
* Identifying risks and improvement opportunities.
* Ensuring compliance with data, privacy, and security standards.
What you'll need to succeed
Continuous improvement mindset with a test-and-learn approach
* Proven experience as a Functional Analyst in Microsoft Dynamics 365 CRM
* Skilled in translating business needs into functional solutions
* Strong stakeholder engagement and workshop facilitation
* Excellent problem-solving and analytical skills in CRM delivery
* Clear communicator across technical and non-technical teams
* Familiar with Agile or hybrid delivery methods
* Knowledge of digital services, data governance, and accessibility
* Collaborative team player with strong prioritisation skills
What you'll get in return
* You'll gain experience in teamwork across various technologies.
* Flexible hybrid working
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Prachi.Kalyanarora@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays appreciates the importance of workforce diversity and inclusion. We are an equal opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.
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