Guest Service Generalist
The Guest Service Generalist is responsible for completing daily Front Office & Food & Beverage functions, ensuring that all Owners and Guests receive efficient and courteous service, and making them feel welcome throughout their stay through a proactive and positive attitude.
Responsibilities
* Food & Beverage functions such as preparing and serving Food & Beverages
* Perform all duties of the front desk, including greeting owners and guests, check in/out, answering telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
* Utilize administrative equipment such as Email, basic word and excel documentation and Credit Card settlement machines
How You'll Be Rewarded
* Professional development funding
* Discounted hotel stays across Australia, Fiji, New Zealand
* Subsidised private health cover*
What You'll Bring
* Previous experience in a food and beverage, café, bar or hotel environment is desirable
* Current Responsible Service of Alcohol Certificate
* Current Food Safety Certificate
* Excellent communication with strong interpersonal skills
* Enthusiastic, self‐motivated and positive individual
* Immaculate presentation and professional grooming standards
* Ability to work a flexible roster, including weekends, mornings, evenings and school holiday periods across a 7‐day roster
* Current driver's licence (preferable)
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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