Part-time position, 4 days per week, 9am-5pm Apply your administration skills in a role that truly helps the community SCHADS Level 2 – $33.41 - $36.46/hr NFP salary packaging and career advancement opportunities About You Are you passionate about making a positive impact in the lives of people living with mental health challenges, while also thriving in a well-organised, admin-focused role? Do you enjoy balancing compassionate service with structure, working behind the scenes to keep programs running smoothly? You’ll be confident juggling a range of admin and coordination tasks, while collaborating with stakeholders and meeting deadlines with ease. We’re looking for someone who brings both heart and organisation to their work, with the following skills and experience: Proficient IT skills, including intermediate-level experience with Microsoft Office (especially Excel), CRM systems, and accurate data entry. Demonstrated ability to handle confidential and sensitive information with discretion and professionalism. Strong verbal and written communication skills, with the confidence to engage across all levels. A proven ability to work independently as well as part of a collaborative team. Highly organised, methodical, and capable of preparing reports and managing a range of administrative tasks. Experience working in a mental health setting, or lived experience of mental health challenges (either personally or as a carer), is highly regarded. It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children card, work rights and possess a current & valid driver’s licence. About the Role The Royal Commission into Victoria’s Mental Health System has challenged us to think beyond incremental improvement to deliver a mental health system that helps all Victorians live their best lives. In a region characterised by fragmentation, complexity, and access barriers, implementing the Greater Geelong - Queenscliff Mental Health and Wellbeing Local (GGQ Local) is a key step in realising this goal. The GGQ Local is delivered by a consortium of equal partners: Barwon Health, Watharoung Aboriginal Cooperative Ltd, Wellways Australia and ermha365. The three core elements of our service are people, purpose, and place. The vision of the GGQ Local is a unified, mental health and wellbeing system that is underpinned by the approach of “How can we help?” As a Service Delivery Administration Officer, you’ll play a vital role in keeping daily operations running smoothly across multiple teams. Working closely with Operations Managers, Implementation Leads, Program Coordinators, Team Leaders, and frontline teams, you’ll provide essential administrative support that helps ensure high-quality service delivery for people accessing our mental health and wellbeing programs. This is a great opportunity for a proactive, organised professional who thrives in a dynamic environment and enjoys being the go-to person for keeping things on track. Your responsibilities will include: Supporting the onboarding and induction of new team members, and processing incoming and outbound referrals. Managing staff rosters (in-line with the SCHADS award and Barwon Health enterprise agreement) and maintaining accurate records of staff leave and availability. Scheduling meetings, preparing agendas, and accurately recording and distributing meeting minutes. Assisting with consumer data maintenance, document management (including scanning, filing, and records handling), and general administrative duties. Providing support not only to the Wellbeing and Peer Support Services team, but also to the Community Engagement team, Concierge team, Program Coordinators, and Operations Manager as needed. We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes, including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices. What we can offer you ermha365 is non-profit organisation that is part of The Disability Trust Group with a growth agenda across Australia. As an employee you will be offered: Support as needed utilising our 24/7 Employee Assistance Program Industry-leading induction and on-the-job training provide with access to free continuous online learning modules at your own pace Flexibility in working hours to suit work life balance Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers A supportive team environment that is engaging and inspiring Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing Diversity and Inclusion The GGQ Local Mental Health and Wellbeing Service is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch. About ermha365 ermha365 exists to ensure that people experiencing mental illness and cognitive disability, and their carers, can thrive in and become part of the community. We choose to work with people experiencing mental illness and cognitive disability who have fallen through the gaps in the system and where there is no obvious support. We are often considered the provider of last resort. Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and/or linguistically diverse backgrounds are encouraged. ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/ We are excited to partner with Barwon Health, the Wathaurong Aboriginal Co-Operation and Wellways to create the GGQ Local Service.