Employment Type: Casual
Position Classification: Administrative Officer Level 2
Remuneration: $33.59 - $34.71 Hour + 12% Super + Salary Packaging
Location: John Hunter Hospital & James Fletcher Campus
Hours: Casual shifts, Monday to Friday between 6:00am – 6:00pm
Requisition ID: REQ656202
Closing date: Wednesday 20th of May
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
Join the front line of patient experience in a leading health service
About the Role
As an Administrative Officer within the John Hunter Outpatients Clinics and Contact Centre, you will be the first point of contact for patients, carers, and healthcare professionals. You will deliver professional, efficient, and compassionate administrative support across a large and diverse outpatient service. This role is essential in ensuring seamless day-to-day operations while contributing to positive patient experiences and outcomes.
Key Responsibilities
* Provide high-quality customer service both face-to-face and via telephone/email
* Manage patient enquiries, registrations, and appointment coordination
* Accurately maintain electronic medical records and documentation systems
* Perform billing, invoicing, and ordering tasks
* Support clinical and non-clinical staff with administrative duties
* Maintain organised and confidential filing systems in line with privacy standards
* Prioritise competing tasks while ensuring accuracy and efficiency
About You
You are a motivated and adaptable individual with a strong commitment to excellence in customer service and administration. You thrive in a fast-paced environment and can balance competing priorities with professionalism.
Essential Skills & Attributes
* Proven ability to plan, prioritise, and organise workloads effectively
* Strong communication, listening, and questioning skills
* Demonstrated ability to work both independently and collaboratively
* Excellent time management and attention to detail
* Proficient in computer systems and administrative processes
* Flexible and adaptable to changing service needs
* Availability to work across Monday–Friday shifts
What We Offer
* Supportive and inclusive team environment
* Comprehensive orientation, education, and ongoing training
* Access to the Employee Assistance Program (EAP)
* Opportunity to contribute to a large, respected health service
Our Values
At NSW Health, we are committed to delivering "Every Patient, Every Time" through our Excellence Framework. All staff are expected to:
* Uphold the NSW Health Code of Conduct
* Demonstrate respect, integrity, and cultural awareness
* Support safe work practices and contribute to a positive workplace culture
Application Process
Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria, visit the provided link.
We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.
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