As our highly valued Senior Customer Service Specialist based in Perth you're the first point of contact for our customers in branch, helping them by understanding their needs and providing information about our range of simple, straightforward, and clever products and services.
Responsibilities
* You'll meet and greet our customers when they come into the branch and quickly ascertain the reason for their visit.
* You'll initiate conversations about customers' lives and goals, genuinely listening to them, and identifying opportunities to meet their needs and expand their product portfolio.
* You take accountability to deliver results and contribute to your branch achieving all targets and service level agreements. You proactively seek feedback and opportunities to learn and grow, and you know the importance of your contribution to helping all Australians own their own home.
* You will assist customers with their home ownership goals such as home lending enquiries and applications, with the basic requirements needed to achieve this now or help plan for the future.
Qualifications
* Minimum of 2 years' in a customer service role
* Minimum 2 years Sales experience required
* Experience in the Financial Services sector is desirable
Benefits
* Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
* Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
* Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
At Great Southern Bank, we're building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities, and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.
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