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Customer service & records officer

Kununurra
Shire of Wyndham East Kimberley
Customer Services agent
Posted: 8 May
Offer description

Applications Close (AWST): 11:00 PM 08/06/2026
Salary up to: $80,000 - $89,999
Occupation: Administration/Support/Service
Work Type: Permanent - Part Time
Location: Kununurra - Remote WA

Equal Opportunity Employer. The Shire of Wyndham East Kimberley values inclusivity and actively seeks contributions from all people, including Aboriginal and Torres Strait Islander, diverse cultures and backgrounds, LGBTQIA+ and all age groups.

The Shire of Wyndham East Kimberley (SWEK) believes that providing a safe and healthy workplace for our employees is extremely important. We are committed to employing people who share the SWEK Values of Safety, Teamwork, Accountability, Communication and Respect; these values are incorporated into all aspects of employment at SWEK.

Responsibilities
* First point of contact for customer inquiries;
* Processing and receipting of monies, reconciling daily takings to cash receipting reports and preparing and processing daily banking;
* Providing efficient and effective records management service delivery, by managing incoming correspondence, both paper and digital;
* Assisting with ensuring that the records management system is managed, maintained and accessible in accordance with legislative obligations;
* Assisting with the provision of quality/timely research and information retrieval services;
* Assisting with undertaking the appropriate research, correspondence and actions associated with Freedom of Information requests, ensuring compliance with the Freedom of Information Act 1992 and other legislation such as the Local Government Act 1995;
Qualifications

Certificate IV in Business Administration and a current unrestricted WA "C" Class Driver's Licence are essential for this role. The applicant should have demonstrated customer service skills, written and verbal communication skills, time‐management skills, and proven experience in using Microsoft Office products.

Benefits
* 6 weeks annual leave
* 12% superannuation with the option to co‐contribute a further 5%
* Salary packaging opportunities for motor vehicles, rent or mortgage interest expenses
* 11 public holidays with 2 additional local government days per year
* Flexible working arrangements
* Shire provided corporate uniforms
* Opportunities for professional development
* A variety of health and wellbeing programmes including free membership to the Kununurra Leisure Centre and Wyndham Pool, free health assessments, mental health programmes and Employee Assistance Provider services

Remuneration package inclusive of allowances and superannuation between $88,000 to $100,000 per annum (dependent on skills and experience).

Applicants must be legally entitled to work in Australia and must provide evidence of entitlement. A National Police Clearance dated within six months is also required.

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