AdministrationMelbourneFull TimeIcon Cancer Centre Australia
Join our existing administration team and support our specialists, nursing staff and patients coming in for regular treatments.
Permanent, Full-Time Role (Monday - Friday) no weekends!!
About the Role
Are you looking for a role where your work truly matters? Become an integral part of our team at Icon Cancer Centre Richmond, where we provide life‐changing care to our patients. As a Medical Receptionist, you will be the warm and welcoming face of our centre, ensuring every patient's journey is smooth, supportive, and seamless. This is a full-time, permanent opportunity with occasional shifts at our Epworth Freemasons location.
What You'll Do
* Be the Friendly First Face: Greet every patient with warmth and compassion, making them feel comfortable and cared for from the moment they walk in.
* Keep Things Running Smoothly: Manage incoming calls, answer patient inquiries, and schedule appointments—each interaction is a chance to make someone's day a little easier.
* Precision in Action: Maintain top‐notch attention to detail when entering patient information, processing billing, and managing patient records.
* Guide Patient Journeys: Monitor and oversee administrative care paths, ensuring every step is smooth and efficient for the patients you support.
* Handle Sensitive Information: Safeguard confidential patient information and ensure accurate management of medical records.
* Use Your Knowledge: Utilize your understanding of Medicare, DVA claims, and medical terminology to assist patients and keep everything on track.
* Be a Pillar of Support: Help our Workplace Health & Safety Officers carry out their roles and promote Icon's vision and values across everything you do.
What We're Looking For
* Experience in Healthcare: You've worked in a healthcare environment before and understand the importance of getting the details right.
* Robust Organizational Skills: You can manage your time like a pro, juggling multiple tasks while staying calm and collected.
* Exceptional Communicator: Your ability to connect with patients, carers, and colleagues helps build trust and ensures seamless communication.
* Tech‐Savvy: You're proficient in Microsoft Word and Excel, and ready to tackle administrative tasks with ease.
* Client Service Superstar: You're passionate about providing exceptional service, creating a positive experience for every person you interact with.
* Knowledge of Medical Terminology: A basic understanding of medical terms and procedures helps you support the clinical team and patients with confidence.
Extra benefits to enjoy
* Career‐Enhancing Training: Access dedicated, industry‐recognized training courses to boost your career.
* Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
* Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
* Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
* Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
* Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
* Wellness Support: Utilize resources and tools to balance your psychological and physical health.
* Global Opportunities: Explore exciting international opportunities as part of Icon's expansion.
We're excited for you to join us!
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