Job Description:
We are seeking a Customer Care Consultant to join our team. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls.
Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.
This is a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.
Key Responsibilities:
* Answer inbound calls and provide information to customers
* Discuss available options and advise on services that support independent living at home
* Work with customers to find the best solution for their needs
* Provide exceptional customer service and support
Requirements:
* Exceptional customer service skills
* Proficiency in PC literacy
* Ability to work in a busy environment and manage multiple tasks
* Strong multitasking skills
* Clear verbal and written communication skills
* Willingsness to learn and acquire new skills
Benefits:
* Fantastic working culture where you'll feel valued and supported every day
* Opportunities for career progression with a company that invests in your professional growth and development
* Unlimited access to a trusted mental health and well-being platform
About Us:
We believe that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.