Company Description
At Herbly, we make compassionate care easy. As a patient‑founded telehealth clinic specialising in alternative medicine, our mission is to deliver outstanding outcomes at a fair price. We're scaling quickly and welcoming people who value empathy, practicality and clinical excellence. No white‑coat stiffness here – relatable clinicians, smart workflows and transparent guidance help patients feel confident at every step.
Opportunity
Herbly is hiring a Registered Nurse (RN) to join our Patient Onboarding team. You'll be the first clinical touchpoint for new patients, guiding them through eligibility checks, documentation and preparation for consults. If you're empathetic, a clear communicator and comfortable switching between clinical reasoning and effective admin/tech workflows, this role is for you.
Responsibilities
- Welcome new patients and complete structured intake, history prompts and eligibility screening.
- Explain the Herbly care pathway, booking steps and what to expect from prescriber consults.
- Identify red flags and escalates promptly according to protocol.
- Maintain accurate, timely documentation and coordinate follow‑ups with support teams.
- Help troubleshoot common admin queries (IDs, referrals, records) to keep the journey smooth.
What You'll Get
- Work from home in a flexible environment.
- Ride a wave of real growth in a regulated, future‑facing sector – make an impact as we scale.
- Belong to a kind, high‑performing team that backs you with clear protocols, good systems and zero ego.
- Professional development that counts : paid onboarding and training.
- Modern tools that help, from a streamlined EMR to smart scheduling and admin support teams.
- A patient‑first mission, where your work turns into better access and outcomes across Australia.
You Bring
- AHPRA‑registered nurse.
- Friendly, patient‑centred communicator with great phone etiquette.
- Tech literacy and ability to be self‑sufficient.
- Conduct My Health Record checks to support prescribers in clinical decision‑making.
- Calm under pressure with a knack for problem solving and prioritising.
Candidate Advantages
- Experience in alternative medicine and telehealth is highly regarded.
- Preference for candidates based on the Gold Coast, where our HQ is located.
How to Apply
Click Apply Now – we’ll be in touch for a confidential chat.
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