We are Veriu Group, pronounced 'Very You'
Our brands have humble beginnings and a passion for connecting travellers to local authenticity. We aim to bring people together in new ways, creating lifelong travel memories, and helping discover true experiences of a place.
Through Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia with over 35 years of brand history. Our plan to operate 80 hotels by 2030 gets closer this year with new openings, putting us on track to be the largest Australian-owned apartment hotel operator.
Our people are empowered to be themselves in an environment where decisions are made, and growth opportunities abound. Guiding our actions and decisions are our values: Relationship-Focused, Integrity, Personal Growth & Ownership Mindset.
This is a great time to join our expansion journey. If you seek meaningful roles that make serious impacts within cultures that allow being truly yourself – you've found us.
A new era of convenience and comfort awaits at Veriu Macquarie Park, opening in 2024 with HOLDMARK Property Group. Our hotel redefines contemporary living with 184 studio suites, one-bedroom apartments, and adjoining two-bedroom apartments. Each room is self-contained comfort with fully equipped kitchens and laundry facilities.
Nestled in Sydney's premier business and technology precinct, our hotel offers unparalleled convenience and sophistication near MNCs, research institutions, Macquarie Hospital, Sydney Olympic Park, Accor Stadium, Qudos Arena, and Macquarie University.
Responsibilities
As part of our small team, you'll report to the Hotel Manager and strive to:
* Ensure smooth night audit management, including audits, reports, and reconciliations.
* Manage the front office overnight, handling late check-ins, compliant issues, problem-solving, remote guest support, security, and after-hours centre support.
* Foster collaboration between night teams and the wider day and night teams.
* Provide training and escalation support for other night teams.
* Deliver exceptional guest services in all interactions.
* Execute safe and professional emergency situation management.
* Assist the Hotel Manager with higher-level hotel management and admin tasks.
About You
We work in a fast-paced environment where variety and adaptability thrive. The successful person must have:
* Approved Australian working rights (Australian Citizenship, Permanent Residency, or a Visa with approved working rights).
* A First Aid Certificate (or obtain before starting).
* Responsible Service of Alcohol Certificate (or obtain before starting).
* Flexibility to work various shifts throughout the week, including public holidays on rotation.
* Demonstrated experience leading teams with kindness to achieve outcomes.
* Ability to problem-solve and manage escalated complaints with resolutions.
* High standards of attention to detail and communication skills (written & verbal).