Senior Manager Cloud Engineering & Operations
The Senior Manager of Cloud Engineering and Operations is responsible for the end-to-end management, optimisation, and continuous improvement of the Bank's cloud environments across public, private, and hybrid platforms. This includes oversight of Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), and other cloud-native services, ensuring they are delivered securely, cost-effectively, and with resilience, while aligning to the Bank's overall technology strategy.
In this role, the Senior Manager leads a team of skilled cloud engineers and manages strategic relationships with key third-party providers and partners. The position plays a critical role in driving operational excellence, ensuring timely delivery of services, and fostering innovation to support the Bank's evolving cloud capabilities.
Cloud Strategy and Roadmap
* Lead, maintain, and execute the Bank's multi-cloud strategy and roadmap, ensuring alignment with business objectives and regulatory obligations.
* Lead the evaluation and adoption of new cloud services, tools, and technologies to drive innovation and improve efficiency.
* Partner with Architecture and Security teams to ensure cloud solutions are compliant, secure, and resilient.
Delivery, Operations and Engineering
* Define cloud governance frameworks, security policies, and compliance standards while managing multi-year budgets and resource allocation for cloud initiatives.
* Collaborate with business leaders, product managers, and other technical teams to align cloud initiatives with business needs.
* Manage the design, build, and optimisation of cloud infrastructure services, ensuring high availability and disaster recovery capabilities.
* Oversee day-to-day operations of all cloud environments, including monitoring, performance tuning, incident management, and capacity planning.
* Establish and enforce operational processes, automation standards, and configuration management practices.
FinOps and Cost Management
* Implement and oversee a FinOps practice to monitor, report, and optimise cloud expenditure.
* Drive cost optimisation initiatives, including rightsizing, reservation planning, and budget forecasting.
* Provide regular insights and reporting on consumption and savings opportunities to senior stakeholders.
Governance, Risk, and Compliance
* Ensure all cloud services comply with internal policies, regulatory requirements, and industry best practices (e.g., APRA CPS 234, ISO 27001).
* Oversee security controls and collaborate closely with the Cyber Security team to manage risks and incidents.
* Maintain and update operational documentation, risk assessments, and compliance artefacts.
People Leadership and Vendor Management
* Lead, coach, and develop a team of Cloud Engineers and Specialists, fostering a high-performance culture.
* Manage vendor relationships and service delivery from third-party providers, ensuring contractual obligations and service level agreements are met.
* Promote collaboration across Infrastructure, Security, and Application teams.
About you
You are an experienced technology leader within similar roles, with your expertise spanning cloud and infrastructure operations, with a strong focus on Azure engineering and financial operations within cloud environments. You have a proven ability to manage vendor governance, optimise costs and implement FinOps best practices to drive efficiency and value.
Your background includes deep knowledge of IT infrastructure services across both on-premises and cloud platforms. You bring hands-on experience with Azure, as well as Infrastructure-as-Code, serverless architectures, cloud internetworking, LAN/WAN, virtualization technologies, and Wintel/UNIX systems. You are well-versed in IaaS and PaaS solutions and have a track record of delivering innovative, scalable, and secure technology solutions in distributed environments.
As a strategic thinker, you excel in infrastructure strategy, design, project management, and operations. You have successfully led diverse technical teams, delivering complex IT projects on time and within budget. Your strong analytical and problem-solving skills, combined with excellent troubleshooting abilities, enable you to navigate and resolve challenges in complex environments. With exceptional leadership, communication, and stakeholder management skills, you are committed to driving best practices, innovation, and operational excellence.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community
How to Apply
To apply for this role, follow the links or apply via our Careers Page. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
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