Administrative person for car rental-subscription (melbourne)

Join our dynamic team at Werribee and Western Automotive Group, a leading player in the Automotive industry. We pride ourselves on providing flexible and convenient mobility solutions to our valued customers. As we continue to grow, we are seeking a dedicated and organized Administrative Person to oversee our operations (new start up business) and ensure a seamless experience for both our clients and team members.

• Start Up Business
• Supportive Team
• Award winning Automotive Group

• Manage day-to-day operations of the car rental and subscription services.
• Ensure the fleet is well‐maintained and ready for customer use.
• Coordinate with maintenance teams to address any vehicle issues promptly.

• Respond to customer inquiries, concerns, and feedback.
• Handle customer service escalations and find effective resolutions.
• Maintain high levels of customer satisfaction and loyalty.

• Oversee administrative tasks such as vehicle reservations, billing, and documentation.
• Maintain accurate records of rental agreements, customer information, and payments.
• Implement and enhance administrative processes for efficiency.

• Monitor and manage budgets related to car fleet maintenance and operational costs.
• Collaborate with finance to ensure accurate invoicing and billing procedures.

• Proven experience in administrative, preferably in the car rental/subscription business.
• Solid organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Familiarity with customer service principles and practices.