**The Company**
Martinus is a 100% Australian-owned and operated rail construction company working on some of Australia's largest rail infrastructure projects. We are a company that focuses on finding people who are the right fit into our company culture as much as having the right skills and experience. We encourage learning, experimentation, and out-of-the-box thinking, and we know that fun is a vital element of an engaged and productive workplace. We value the importance of balance between work and family life and promote this philosophy throughout the company.
**The Role**
As a Public Liaison Officer, you will be the vital link between our business and the communities we serve. Your role is to ensure clear, timely, and accurate communication regarding ongoing projects, developments, and operations, building trust and fostering strong relationships with the public and stakeholders.
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**Key Responsibilities**
- Act as the first point of contact for public inquiries, addressing concerns and providing updates on project progress.
- Develop and deliver communication strategies to keep local communities informed about upcoming works, disruptions, or changes.
- Organise and attend public consultations, meetings, and events to represent the company and gather community feedback.
- Collaborate with internal teams to understand project timelines and milestones to relay accurate information to the public.
- Handle complaints and resolve conflicts effectively, ensuring customer satisfaction and a positive company reputation.
- Create content for newsletters, press releases, and social media updates to share project news and progress.
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**About You**
We're looking for someone who is:
- ** An exceptional communicator**: You have excellent written and verbal communication skills and can adapt your tone to suit diverse audiences.
- ** Highly organised**: You can manage multiple priorities, deadlines, and stakeholder expectations with ease.
- ** Empathetic and approachable**: You can build trust and rapport quickly, even in challenging situations.
- ** Solution-focused**: You can think on your feet to address public concerns with professionalism and tact.
- ** Tech-savvy**: Familiarity with social media platforms, CRM systems, and basic design tools is an advantage.
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**Qualifications and Experience**
- Previous experience in a public relations, communications, or community engagement role.
- Knowledge or experience in rail, infrastructure, or construction industries is desirable but not essential.