Customer Service Representative
As a customer service representative, you will be the primary point of contact for clients and financial advisors. Your role will involve delivering exceptional service via phone, email, and web chat.
Key responsibilities include handling inbound calls and emails, providing accurate support on superannuation, insurance, investments, and pensions, addressing inquiries and resolving issues professionally, and maintaining accurate records of client interactions.
Requirements
* Excellent communication skills are essential for this role, as you will be interacting with clients from diverse backgrounds.
* Strong interpersonal skills are necessary to build rapport with clients and colleagues.
* A positive attitude and commitment to service excellence are vital in ensuring high-quality service delivery.
* Ability to learn and adapt to new systems and processes is also crucial for success in this position.
* Flexibility to work a rotating schedule between 8 am and 8 pm, Monday to Friday, and comfort with hybrid work arrangements (minimum 2 days in-office per week) are also required.
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.