**Introduction**:
**About MPK**:
Re-energised. The kind of thinking the world is demanding to transition to a new energy future. This requires the dynamic attitude that MPK is known for delivering. Whether it's upstream LNG development and servicing, fluid transportation, or renewables, in the essential energy, water and natural resources sectors, we're here to use our proven ingenuity to redefine the challenge and innovate solutions that solve problems and deliver high quality outcomes.
You need only look at our long term partnerships and outcomes with major industry leaders to see how we have successfully realised their vision.
With the world's growing demand for increased energy supply, MPK are there to provide essential infrastructure services and solutions. We offer three primary, but interconnected, divisions to clients - Infrastructure, Services and Solutions.
MPK. Right solutions. Right people. Right for the future.
**Our Values**:
**Care**: We are genuine and fair and have high expectations of ourselves. We are like family. We pull our weight and watch each other's backs. We care for our people because our people are who we are.
**Solve**: We understand our client needs because we collaborate. We align with clients to pursue efficiency and safety and, as partners, anticipate challenges and adapt. We embrace technology to deliver the solutions our clients need.
**Deliver**: Our focus in delivering value to our clients is paramount and is the cornerstone of our commercial relationships.
**Description**:
We are seeking a highly skilled and motivated Service Delivery Manager to join our team in the thriving Australian Energy industry. As Service Delivery Manager, you will play a vital role in supporting safe operations, operational excellence, service quality, efficiency, and compliance with industry standards and legislation. This is an exciting opportunity for a seasoned professional with a passion for delivering exceptional service and driving continuous improvement.
Key Responsibilities include
- Operational Excellence: Oversee and support all aspects of service delivery operations, ensuring efficiency, productivity, and adherence to established processes and procedures.
- Service Quality: Drive a culture of excellence in service delivery, focusing on customer satisfaction, compliance and continuous improvement initiatives.
- Safe Operations: Develop and enforce stringent safety protocols and procedures to mitigate risks and ensure a safe working environment for all employees and contractors.
- Compliance to Standards and Legislation: Stay up to date with industry regulations, standards, and legislation, and ensure full compliance across all service delivery areas of influence.
- Stakeholder Management: Collaborate with internal and external stakeholders, including the leadership team, operating business units, clients, contractors, and regulatory bodies, to maintain strong relationships and ensure effective service delivery.
- Team Leadership: Provide guidance, mentorship, and support to a diverse team, fostering a positive work environment and promoting professional development.
- Performance Monitoring and Reporting: Establish performance metrics, track key performance indicators (KPIs), and generate regular reports to assess operational efficiency, identify areas for improvement, and report to senior management.
**Skills and Experiences**:
- A bachelor's degree in a relevant field is preferred, along with any additional certifications related to the energy industry and/or project management.
- Minimum of 10 years of experience in Oil and Gas industry, with a strong focus on operational excellence. Minimum 5 years leadership experience.
- In-depth understanding of the industry, including Australian legislation and regulations, industry standards, and best practices.
- Proven track record in implementing and maintaining robust safety practices and ensuring compliance with industry standards and legislation.
- Excellent leadership and team management abilities, with a demonstrated ability to motivate and inspire a diverse workforce.
- Strong analytical and problem-solving skills, with the ability to make critical decisions under pressure and assist to resolve complex operational issues.
- Exceptional verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.