MOB Product Technical Sales Support Engineer
The ideal candidate will provide technical assessment of customer applications in pre-sales and technical support in post-sales situations, primarily for Datalogic product in Data capture industry. Your role mission is raising customers' satisfaction and raising market share in the region.
Responsibilities
* Provide technical assessment of customer applications in pre-sales and technical support in post-sales situations, for MOB product in ANZ region.
* Work closely with the sales team, be sensitive to sales situations, able to quickly analyze a technical problem through customer's sample evaluations, recommend and implement a solution to meet the customers' requirements, and deliver effective presentations and demonstrations of technical solutions to both large and small technical and non-technical audiences.
* Prepare software and hardware to demonstrate Datalogic's system capabilities during trade shows, prepare and conduct technical seminar presentations, and support beta customers.
* Provide front-line technical support; interface and coordinate with the global technical support group to meet customers' satisfaction.
* Conduct product training courses on Datalogic solutions.
* This position requires extensive cross-region travel; candidates should be willing to travel at short notice.
* Ensure real-time bi-directional feedback on technical issues to both the customer and sales team.
* Other tasks as assigned by the manager.
Qualifications
* Bachelor's degree or Master's degree in an engineering field such as Automation, Computer Science, Electrical Engineering, Mechanical Engineering, or equivalent.
* Knowledge of optics and lighting is a big plus.
* Primary language: fluency in local language and fluency in English: both written and verbal communication.
Experiences
* A minimum of 2 years of experience in a similar position in the DC industry is required.
* Previous experience of at least one year with MOB products is required.
* Familiar with mobile computer and hand-held bar code scanner applications in the DC industry, understanding the basic principles and programming.
* Understanding of common industrial communications and networking environments is preferred.
Seniority level
Associate
Employment type
Full-time
Job function
Technical Sales Support
Industries
Appliances, Electrical, and Electronics Manufacturing
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