Hilton Adelaide is seeking adedicated and customer-focused Concierge to join our team. As a Concierge, you will be the first point of contact for our guests, providing them with a warm welcome and exceptional service throughout their stay. From offering local recommendations to arranging transportation and handling guest inquiries, you'll ensure that every guest experience is seamless and memorable.Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.What You'll be doingProvide personalised recommendations for local attractions, dining, and entertainment to enhance the guest experienceAssist guests with reservations, transportation arrangements, and special requestsHandle guest inquiries with professionalism, ensuring each guest’s needs are met in a timely mannerProcess and deliver messages for GuestsPerform valet duties, including greeting guests, assisting with parking, and retrieving vehicles upon requestCoordinate and arrange services such as luggage handling, wake-up calls, and moreMaintain up-to-date knowledge of hotel services, policies, and local eventsProvide support to Management as required, in cases of emergencyCollaborate with hotel departments to ensure a smooth guest experience, from check-in to check-outHandle guest feedback and concerns, resolving issues quickly and efficientlyAssist with VIP guest services and special requests to create memorable experiencesWhat We're Looking ForPositive attitude and good communication skillsPrevious experience in a concierge or customer service role (hospitality or similar industry preferred)Excellent grooming standardsA current, valid driver’s license and the ability to drive a variety of vehicles (manual driving experience is highly regarded)Strong problem-solving abilities and attention to detailA passion for providing exceptional guest service and going above and beyond for guestsAbility to remain calm under pressure in a fast-paced environmentFlexible availability, including weekends and holidays as neededPrevious experience driving cars, including valet service and driving in a fast-paced environment, highly regardedBenefitsOpportunities for career progression within our teamTeam Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTONExcellent work environment and cultureAccess to Hilton University training, offering more than 2500 learning programsCareer development planning and opportunities25-40% off Food and Beverages(subject to individual outlets)Discounted Bupa health coverYear-round recognitionWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Be a part of Hilton Adelaide and help craft unforgettable dining experiences.We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!
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