Do you enjoy working independently and thrive in a calm, overnight environment?
Join our Front Office & Guest Services team at Mantra Mackay as a Casual Night Auditor.
We are currently seeking a reliable and detail-oriented Casual Night Auditor to join our team, with a minimum availability of 2 nights per week.
What we are looking for:
* A professional and customer-focused individual with strong communication skills
* Someone confident working independently and making decisions overnight
* A calm, reliable team member with excellent attention to detail
* Prior experience in hospitality, reception, or night audit roles
* Experience with Opera or similar systems (highly regarded)
* Full Australian working rights
* Availability to work overnight shifts, including weekends and public holidays
As our next Night Auditor, you will:
* Greet and assist late-arriving guests with a warm and professional manner
* Conduct guest check-ins and check-outs
* Handle overnight phone calls, emails, and guest requests
* Complete Night Audit procedures, including reconciling daily transactions
* Prepare end-of-day financial and occupancy reports
* Ensure the front desk and lobby areas are clean, secure, and presentable
* Respond to guest concerns and emergencies calmly and professionally
* Communicate effectively with management and day staff through handover notes
If you are dependable, detail-focused, and enjoy working nights in a customer-facing role, we would love to hear from you.
Apply now!
Shortlisted applicants will be contacted via email or phone to arrange an interview.