Job Title: Spa Experience Coordinator
Job Description:
The role of the Spa Experience Coordinator is to provide exceptional guest service while ensuring a seamless experience for all spa guests. This includes efficiently processing telephone inquiries and spa reservations, as well as assisting with checking in and out of spa guests in a timely and professional manner.
* Process all telephone inquiries and spa reservations from future, local and in-house guests.
* Offer additional spa bookings and itinerary assistance for all spa and hotel guests.
* Provide general departmental assistance, special projects, group spa reservations, etc.
* Provide thorough and complete information on all spa services offered.
* Attend all departmental meetings and trainings.
* Maintain a professional and caring manner with all guests, especially focusing on recovery and special need guests.
* Respond quickly to guest requests or complaints and ensure appropriate action is taken.
* Follow up to ensure guest satisfaction.
Required Skills and Qualifications:
To perform this job successfully, an individual must possess the following skills and qualifications:
* Strong personal skills and ability to handle difficult situations calmly.
* Cash handling and basic accounting principles.
* Strong guest service orientation.
* Problem solving skills.
* Effective time management skills.
* Multi-task oriented.
* Excellent computer skills.
* Project a positive, healthful and happy image.
Benefits:
We offer a competitive hourly rate of $28.00 and a range of benefits to support your well-being and career growth, including:
* Employee benefit card offering discounted rates at participating hotels.
* Opportunity to develop your talent and grow within our organization.
* Ability to make a difference through our Corporate Social Responsibility activities.
* Learning programs through our Academies.
* Competitive Health Care Benefit Plans to meet you and your family's unique needs.
* Vacation Benefits after 90 days.
Additional Information:
Fairmont Sonoma Mission Inn & Spa is an elegant Spanish mission-style Inn located in the heart of Wine Country. We are committed to diversity and inclusion and welcome applications from diverse candidates.