Senior Manager Practice Compliance and Quality Join to apply for the
Senior Manager Practice Compliance and Quality
role at
Youth Support + Advocacy Service
Application close Date COB Tuesday 9th December 2025
Fixed term until 22/01/2027
Remuneration SCHCADS level 8 dependent on qualifications and experience + superannuation
5 Weeks Annual Leave
Up to $15,900 for living expenses + up to $2,600 towards meals and entertainment can be tax‑free through NFP Salary Packaging
Certificate to Practice Law preferred
About us
Youth Support + Advocacy Service (YSAS) is one of Australia’s largest and most comprehensive, youth specific community service organisation that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives.
YSAS is a Child Safe organisation. We actively promote the safety and wellbeing of young people, and are committed to protecting young people from harm or abuse who come into contact with and/or access our service.
At YSAS we are committed to people of a diversity of backgrounds and identities being included, represented, and having the opportunity to participate equally in the life of our organisation and the communities in which we provide our services. We strive to create the conditions where people feel safe, enfranchised and valued. We value lived‑living experience wisdom, insight, and knowledge.
About the position
Reporting to the General Manager Community Services - North West, this position manages and develops the systems and processes that ensure YSAS is compliant with the requirements of delivering quality services to disadvantaged young people. This key organisational role manages key portfolio areas including:
Privacy and Information Management
Data Management and Analytics
Child Safety
Family Violence responses
OHS
Incident management and review
Service Accreditations
Quality, Risk Management and Business Continuity
Contract development and compliance
Governance and organizational integrity e.g. policies and procedures
A key aspect of the role is to work closely with Regional Operational Managers and General Managers as a conduit for practice compliance and quality improvement initiatives to be translated to practice.
Key Selection Criteria
A Bachelor level degree in Law or a Health/Human Services related field.
Demonstrated knowledge and experience in service development, compliance, quality improvement and risk management systems in a human services environment with knowledge and experience of relevant risk, quality and compliance frameworks.
Knowledge of Information management principles and relevant standards relating to human services environments.
Extensive experience in project management.
Demonstrated experience and capability in managing knowledge translation and practice innovation projects.
Demonstrated capability to maintain positive relationships, work collaboratively and influence both internal and external stakeholders.
What our young people request from our workers:
Young people across YSAS have spoken out and given feedback about the qualities that best describe a good YSAS worker:
A good worker takes the time to understand your interests and doesn’t treat everyone the same." “Young people believe that a good YSAS worker is empathetic and good at actively listening in a non‑judgmental way, is relatable, down‑to‑earth and able to build trust and rapport in a consistent manner". "It takes time to trust someone, but it’s worth it when you know they’ve got your back". Young people have also raised that genuine human connection is an important quality, "being authentically human", while having a holistic, flexible, and adaptable approach that considers the entire context of a young person’s life and their intersectionalities. "It’s about making sure workers don’t just tick boxes but genuinely want to see us thrive".
Regardless of where they are based or what position a worker has, everything we do at YSAS is about young people and their families.
For full details of the position and more about YSAS benefits please visit our employment website https://ysas.org.au/employment/
Why work with us?
YSAS has a true commitment to flexible working, ensuring that individual, team and client needs are met
YSAS offers additional leave entitlements such as gender affirmation, ceremonial leave for Aboriginal and Torres Strait Islanders, fertility leave, blood donors leave, a generous Parental Leave Scheme and the ability to purchase additional leave.
Access to learning and development opportunities
Employee Assistance Program (EAP)
Please Note:
As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.
You must have Australian work rights to apply for this position.
Further Enquiries
For a confidential discussion about the position, please contact, Shane Weir, Acting General Manager, on 0402757242 regarding the Senior Manager Practice Compliance and Quality position, Recruitment Ref. Number – 116_2025.
YSAS is an equal opportunity employer, and we welcome applications from all sectors of the community. YSAS has a zero tolerance for child abuse and is committed to the provision of a child‑secure organisation.
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