**Work Type**:
- Permanent - Full Time**Work Mode**:
- On-site**Industry**:
- Call Centre & Customer Service**Location**:
- Silverwater - New South Wales**Salary**:
$65,000.00 - $75,000.00 Yearly
**Reference**:
- BH-26024- Salary: $65k to $75k + Super
- Location: Silverwater
- Perks: Onsite Parking
Our client, a reputable company with a rich heritage spanning over a century, is seeking dedicated individuals to join their team. With a global presence and a portfolio of 2000+ food products, they are committed to delivering exceptional customer experiences.
**About the Role**:
As a Customer Service Representative, your role will involve:
- Understanding and effectively communicating the features and benefits of our diverse range of products.
- Processing orders through various channels such as EDI, Frozen, and Web, ensuring accuracy and efficiency.
- Providing support to both back-of-house and front-of-house departments, contributing to seamless operations.
- Proactively identifying areas for improvement, potential opportunities, and key customer feedback, and communicating these insights to the management team.
- Managing, documenting, and resolving customer inquiries and issues promptly and professionally.
- Supporting sales objectives by effectively communicating the company's promotional plans.
- Preparing and processing credit notes, and handling payment processing tasks.
- Coordinating with relevant parties to ensure timely and accurate customer deliveries.
- Managing bookings and liaising regarding stock and incoming goods.
**About You**:
- You have excellent communication skills and enjoy interacting with customers.
- You are passionate about food products and have a keen interest in the industry.
- You thrive in a collaborative team environment and are proactive in addressing challenges.
- You are detail-oriented, organized, and can handle multiple tasks efficiently.
**How to Apply**:
Join us in becoming the customers' first choice for food ingredients!
📌 Customer Service Representative
🏢 Veritas Recruitment
📍 Sydney