Assessment administrator (docklands)

To provide a specialised claims administration service to members and Trustees of Superannuation funds. This service covers Terminal Illness (TIB), Total and Permanent Disablement (TPD), Income Protection (IP), and Permanent Incapacity (PI) Claims. All functions relate to AustralianSuper.

Key Accountabilities and Main Responsibilities

• Administration tasks associated with the assessment of claim files pertaining to TPD, TIB, PI and Income Protection
• Mail distribution and tracking as required
• Ensure all associated databases are complete and updated as required
• Claims support to assessors in the set-up of claims and files (hard and soft versions)
• File storage maintenance - privacy adherence, achieve and maintain contracted service standards
• Any other tasks requested by your Manager
• Claim allocations and facilitate interview set‐ups
• Payment processing within agreed limits
• Ad hoc reporting
• Build effective relationships with clients, insurers, external providers
• Participation in all required training toward individual development plans
• Contribute to continuous improvement activities
• Focus on delivery of high quality outcomes
• Deliver service excellence
• Other general duties as required

Experience & Personal Attributes

• Ability to multi‐task and manage conflicting priorities
• Utilising multiple systems
• Maintaining data integrity
• Institute a focus on quality, innovation and continuous improvement
• Strong time management skills with the ability to coordinate multiple activities at any given time
• Ability to work as part of a team and to lead by example in maintaining a positive working culture
• Strong customer focus
• Strong quality assurance and attention to detail
• Strong analytical and problem‐solving skills
• Excellent communication skills both verbal and written
• Strong MS Office skills in Word and Excel
• General administration experience
• Experience using Microsoft Office, including Word and Excel

Equal Employment Opportunity Statement

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities / disabilities, religious or political belief, marital or family status or carers responsibilities.