Logistics Service Manager Job Description
This pivotal leadership role oversees daily logistics operations, drives process improvements, and ensures optimal service delivery across all transport activities.
Key Responsibilities:
* Lead, mentor, and develop a team responsible for transport coordination, customer service, and operational support.
* Oversee and continuously improve the planning, scheduling, and execution of freight movements to ensure on-time delivery and service excellence.
* Foster strong customer relationships by managing escalations, ensuring timely issue resolution, and upholding service standards aligned with company procedures.
* Monitor operational KPIs, ensure compliance with safety, quality, and service requirements, and implement corrective actions where necessary.
* Collaborate cross-functionally with transport providers, internal departments, and yard operations to ensure seamless coordination and communication of inbound and outbound logistics.
* Drive continuous improvement initiatives, streamline workflows, and identify opportunities for process and cost optimisation.
* Ensure timely and accurate completion of documentation, including quotations, invoicing, POD requests, and NCR investigations.
* Provide accurate reporting and insights to senior leadership on operational performance, customer satisfaction, and team development.
Required Skills and Qualifications
This Logistics Service Manager opportunity is open to experienced leaders who possess a combination of strategic vision, technical expertise, and people management skills. The ideal candidate will have a proven track record of driving business growth, improving operational efficiency, and fostering a culture of innovation and excellence.
The successful applicant will be able to demonstrate:
* Proven leadership experience in a transport and logistics environment, with the ability to manage team performance and operational workflows.
* Strong knowledge of transport systems (TMS), freight coordination, and metro area logistics.
* Proficiency in data analysis, reporting tools, ERP systems (e.g., SAP, Oracle, Pronto), and Microsoft Office Suite.
* Exceptional communication, interpersonal, and stakeholder management skills.
* Demonstrated problem-solving ability, sound judgment, and attention to detail in high-pressure environments.
* Commitment to safety, compliance, and quality standards.
* Ability to drive operational efficiency and foster a culture of continuous improvement.