Job Overview:
We are seeking a dedicated customer service professional to join our team in a permanent full-time position.
The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
This role offers opportunities for growth and development, with comprehensive training onsite and ongoing support from experienced colleagues.
Key Responsibilities:
* Handle entry-level calls and progress to more complex call types and back-of-house tasks.
* Work closely with colleagues to achieve team objectives and provide exceptional customer service.
* Develop and implement solutions to resolve customer issues efficiently and effectively.
* Contribute to continuous process improvement initiatives to enhance customer experience.
Requirements:
To be successful in this role, you will need:
* Current Australian Citizenship or eligibility to obtain
* Willingness and eligibility to obtain a security clearance
* Five consecutive years of living in Australia
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Demonstrated commitment to delivering exceptional customer service
Benefits:
This role offers a range of benefits, including:
* Permanent full-time position with 38 hours per week
* Hourly rate and incentives
* Mandatory Monday to Friday rotating roster between 8am-8pm (weekend hours may be required as per client needs)
* Penalty rates for weekend work and hours after 7pm
* Comprehensive full-time paid training onsite with ongoing development opportunities
* Attractive hybrid/work-from-home options available once settled into the new role
* Diverse and supportive working environment, welcoming everyone and valuing individual contributions
What We Offer:
As a valued member of our team, you can expect:
* A rewarding and ever-evolving work experience
* Ongoing development opportunities to enhance your customer service skills
* Supportive and inclusive workplace culture
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application. We look forward to hearing from you!