About the Role:
You will lead the customer support function, driving innovation and excellence to set our organization apart in the industry.
The ideal candidate has a proven track record of building and scaling world-class support organizations, with expertise in implementing and optimizing support platforms.
Key responsibilities include:
* Developing and executing strategic plans to drive customer satisfaction and business growth
* Building and leading high-performing teams, including remote team management
* Collaborating with cross-functional teams to implement process improvements and drive business outcomes
* Analyzing data and metrics to inform support strategies and optimize operations
* Presenting insights and recommendations to executive-level stakeholders
Requirements:
* 7+ years of experience in customer support leadership in SaaS or technology companies
* Strong analytical skills and expertise in support metrics and business intelligence
* Exceptional team leadership abilities and outstanding communication skills
* Ability to work collaboratively in a fast-paced environment
* Proven track record of delivering results-driven initiatives and projects