Star Aviation is seeking an experienced and motivated Office Manager to join our dynamic team. This is an exciting opportunity to contribute to the smooth operations of a growing aviation services provider, renowned for our commitment to excellence and our strong people-focused culture.
The Office Manager at Star Aviation plays a pivotal role in ensuring the smooth operation of our Sydney Airport environment. This position requires a proactive individual who can manage various administrative tasks while supporting the overall objectives of the company and its operations.
Key responsibilities include:
* Oversee daily office operations to ensure efficiency and compliance with company policies.
* Working with airlines on day of operations and reporting and responding to information associated with the services we provide.
* Ensure adherence to safety and quality management systems in alignment with industry standards.
* Management of the airport's customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management.
* Support internal communications and employee engagement initiatives.
* Collaborate with key stakeholders to support business operations and process improvements.
* Build strong, professional relationships with our Leaders, ensuring day to day customer service delivery is successful.
* Manage HR and administrative functions, including employee records and compliance reporting.
* Deliver Star Aviation and Airline training to staff as well as ensuring compliant record keeping of training documentation.
* Provide support in workforce planning and recruitment activities.
* Manage office budgets and supplier relationships.
* Complete all relevant shift reports required of this position prior to end of shift.
* Identify new service opportunities with prospective Airlines.
* Assist in the development and implementation of company policies and procedures to enhance organisational effectiveness.
The ideal candidate should possess strong organisational skills, excellent communication abilities, and a keen attention to detail. A proactive attitude towards problem-solving will be essential in this dynamic role within our team at Star Aviation.
* A diploma in Business, Aviation or a related field.
* A minimum of 2 years full-time experience in the aviation industry.
* A valid NSW Drivers Licence
* A valid Australian Security Identification Card (ASIC)
* A valid Sydney Airport ADA Licence
* Proficiency in the following administrative and operational systems:
* Elmo HR and Payroll system
* Intelex
* ISOPro
* SharePoint
* Microsoft Suite