Tesla is looking for a Body Repair Operations Lead to join our growing Global Tesla Authorized Body Shop Program and support internal body repair operations across Australia and New Zealand. You'll have the opportunity to work with the world's most progressive vehicle brand. This position is responsible for supporting all aspects of the Body Repair Program and is based in Melbourne, Australia. If you are interested in joining a world-class service team at the forefront of EV technology, we would love to hear from you.
What you'll do
* Lead the strategy and growth of the global Tesla Approved Body Shop network
* Facilitate and guide body shops through the onboarding process
* Ensure all approved third-party shops are compliant with Tesla's general terms and conditions
* Assist network body shops in managing key performance indicators (KPIs) related to quality, time, and cost
* Manage the field ticketing system to triage and resolve concerns raised by third-party partners
* Ensure programs and processes are developed, assessed, communicated, and administered in alignment with Tesla's objectives and those of the Service Operations Manager to whom this position reports
* Support the internal body repair program during the implementation of new processes, tools, or systems
* Perform other related duties as assigned to support the broader operations team
What you'll bring
* Bachelor's degree or 10+ years of equivalent work or educational experience
* 3–5 years of Automotive management or Direct Repair Insurance Program management (preferred)
* 3+ years of managing key relationships (preferred) Ability to maintain a high level of confidentiality
* Proficient problem solver with a proven track record of using structured strategies to overcome complex obstacles
* Independent problem solver capable of developing scalable solutions
* Proven track record of successfully managing complex, cross-functional programs
* Familiarity with all body shop equipment (structural, non-structural, mechanical, and paint) as well as body shop industry standards and operations preferred
* Proficient in both written and spoken English
* Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook
* Valid passport
* Ability and willingness to travel nationally and internationally as needed to support business requirements
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
* Employee Stock Purchase Plan (ESPP)
* Parental leave (no minimum employment period)
* Primary carers – 18 weeks at full pay or 36 weeks half pay
* Secondary carers – 6 weeks full pay
* Employee Vehicle Loan Program
* Novated Leasing (AU only)
* Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
* Bike to work – $10 per day if you cycle to work
* Birthday Leave & Volunteer Leave
* Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla's discretion with no prior notice.
#J-18808-Ljbffr