The Financial Services Desktop Support Engineer (DSE) plays a key role in the delivery and support of the desktop environment and end-user technologies across financial services clients. The DSE is responsible for the setup, maintenance, and troubleshooting of desktop systems, Finance business applications, and audio-visual equipment, in both on-premises and cloud-hosted environments. Acting as a subject matter expert and escalation point for desktop-related issues, the DSE combines technical expertise with strong customer service skills to resolve complex user problems and ensure smooth day-to-day operations. Support is predominantly delivered through onsite assistance, complemented by remote support for users working from home, with a strong emphasis on reliability, security, and a seamless end-user experience.DutiesKey AccountabilitiesThe Key responsibilities for the Desktop Support Engineer will include:Accept, manage and resolve support incidents to conclusionMaintain asset inventory of hardware and software licensesDocument technical procedures and create user guidesEnforce IT security policies and client endpoint protectionParticipate in rotating after-hours/weekend supportAttend training, networking or business development events as nominated by the Company.Required SkillsFinancial Services Industry experience, that includes Strong interpersonal skills to assist users effectively and professionally.Ability to diagnose and resolve hardware, software, and network issues on desktops, laptops, smartphones and peripherals.Skilled in managing user accounts, permissions, and group policies via Active DirectoryOffice 365 & Cloud Services Support including EntraID, MS Teams, Outlook, OneDriveVirtual Desktop Infrastructure (Azure Virtual Desktop/W365, Citrix, AWS Workspaces)Administer and troubleshoot AV equipment including conferencing systems (Teams Rooms, Zoom), cameras, microphones, and displays.Highly RegardedMarket Data Services Support (IRESS, Bloomberg, FactSet)Virtual Desktop Infrastructure (VDI) Expertise - Citrix, Azure Virtual Desktop, or AWS WorkSpaces, including image management and profile optimization.ITIL Foundation Certification. Understanding of IT service management best practices, including incident, problem, and change management.Experience with Endpoint Management Tools like Microsoft Intune, Datto RMM.Scripting & Automation Knowledge Familiarity with PowerShell or Python for automating desktop tasks, deployments, and reporting.Key Attributes3+ years experience in similar role.Excellent customer service skillsStrong written and verbal communication skillsCan work autonomously including extended periodsAbility to multitask and manage projects from problem discovery through to completionMust have access to transport within the Sydney metropolitan regionAvailable to participate in on-call and after-hours support rostersPlease apply or get in touch