Job Title
Insurance Operations Knowledge Specialist
Overview
As a leading financial services and healthcare technology company, we are headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries. Over 20,000 financial services and healthcare organizations rely on us for expertise, scale, and technology.
Responsibilities
The Insurance Operations Knowledge Specialist will be responsible for driving and delivering quality learning outcomes and supporting the leader on implementing system or process uplifts as a Subject Matter Expert (SME). The specialist will deliver quality multi-channel learning programs and experiences leading to cognitive learning, knowledge transfer, behaviour change outcomes, and competency attainment of team members across Insurance Operations.
The specialist will:
* Deliver solutions to complex scenarios by working closely with our vendors and technology teams
* Manage stakeholders - engage and work with both internal and external stakeholders and participate, organise, and chair meetings with internal and external stakeholders
* Develop and review of process documents and internal knowledge management across MasterTrust to ensure processes are correct and aligned with the business and customer needs and changes required by regulators
* Deliver to facilitation work plan/calendar in line with MasterTrust strategic business priorities
* Provide analytical assessments, making recommendations to improve learning experience and outcomes
* Assist with project deliverables including product updates, process enhancements and changes required by regulators
Requirements
To be successful in this role, you should have:
* 3-5 years' experience in the superannuation industry or a similar role
* RG146 certification preferred
* Solid understanding of superannuation processes and legislation
* Basic knowledge of insurance within superannuation
* Proactive, positive attitude and eagerness to learn
* Ability to remain calm and composed in challenging situations
* Resilient and adaptable under pressure
* Commitment to maintaining and expanding product and process knowledge
* Strong subject matter expertise in systems, legislation, and insurance industry trends
* Proven ability to build effective internal and external relationships
Benefits
We offer:
* Flexibility: Hybrid Work Model
* Your Future: Income Protection Insurance & Salary Continuance
* Work/Life Balance: Flexible Time Off
* Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
* Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
* Training: Hands-On, Team-Customised, including SS&C University
* Extra Perks: Discounts on fitness clubs, travel and more
Why You Will Love It Here
At [Company], we strive to have a diverse workforce that brings diverse perspectives to our thinking and conversation.
Thank you for your interest in this opportunity. To further explore it, please apply directly through our Careers page on our corporate website.
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