BYD Melbourne is leading the charge in Australia's electric vehicle revolution. As part of the Harmony Auto Group, one of the largest importers of premium and luxury EVs from China, we are proud to offer sustainable, high‑performance vehicles in a agile, customer‑first environment.
Job Description
With rapid business growth and a strong momentum in the local market, you, being a Finance & Insurance (F&I;) Specialist at BYD Caroline Springs (a leading electric vehicle and clean energy company), play a crucial role in supporting sales by offering financial solutions, insurance products, and ensuring smooth transactions for customers.
This is an exciting opportunity for a motivated individual who is passionate about customer service, financial products, and building a long‑term career in the automotive industry.
Responsibilities
1. Customer Financing Solutions
- Assist customers in securing auto loans, leases, or other financing options.
- Work with dealerships and BYD’s financing partners to secure competitive rates.
- Explain loan terms, interest rates, and payment structures to customers.
- Coordinate with insurance providers to ensure smooth policy issuance.
3. Compliance & Documentation
- Ensure all financial and insurance transactions comply with BYD policies and local regulations.
- Handle loan applications, credit checks, and contract processing.
4. Collaboration with Sales & Dealership Teams
- Work closely with the BYD senior management team and sales staff to provide seamless F&I; support.
- Train sales teams on financing promotions and insurance offerings.
- Attend sales meetings to align on targets and customer needs.
5. Customer Relationship Management
- Build trust by transparently explaining financial terms and conditions.
- Resolve customer concerns regarding payments, claims, or contract issues.
- Follow up with customers pre‑ and post‑sale for refinancing or additional services.
6. Data & Reporting
- Maintain accurate records of financing and insurance transactions.
- Report to BYD senior management on F&I; performance, dealership principal and market trends.
7. Staying Updated on BYD Products & Policies
- Keep up with BYD’s latest EV models, warranties, and financing promotions.
- Understand government incentives (e.g., EV tax credits, subsidies) to advise customers.
Key Skills for Success at BYD
- Must be a TEAM PLAYER
- 5+ years of experience in the automotive finance industry (highly preferred), preferably in an operational, product and/or sales role.
- Strong understanding of finance product drivers, profitability and delivery channels.
- Proven analytical and project management skills.
- Proven exposure partnering with senior management within a highly regulated environment.
- Solid understanding of the Toyota Way and TFA business practices.
- Excellent presentation and communication skills and the ability to tailor presentations according to the needs and varying levels of understanding of different audiences.
- Strong interpersonal skills and ability to influence people.
Why Join Us?
- ✅ Be part of a premium EV brand that’s transforming the market
- ✅ A modern, high‑energy showroom environment
- ✅ Opportunities for internal promotion into Business Manager roles
- ✅ Work with a high‑performing and supportive team
Interested? Apply now or contact for more information.
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