About This Opportunity
We're seeking a motivated and detail-oriented Student Case Coordinator to support the management of student matters, including grievances, appeals and conduct cases. As part of a collaborative and specialist team, you'll play a key role in reviewing information, providing thoughtful advice to senior decision-makers, and contributing to ongoing enhancements across student conduct processes.
Key Responsibilities
* Experience supporting the resolution of complaints or enquiries in a fast‐paced environment
* Strong analytical thinking with the ability to interpret policy and assess information
* Excellent written and verbal communication skills, including clear report writing and stakeholder engagement
* Well‐developed organisational skills with the ability to manage priorities and meet deadlines
* A high level of professionalism, discretion and empathy when working with sensitive matters
About UQ
As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world.
Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff programme, on‐campus childcare, affordable parking, and salary packaging.
About You
* Demonstrated experience managing sensitive complaints or casework, ideally within a public sector or education environment
* Strong knowledge of complaints management frameworks and administrative law principles
* Excellent investigative and analytical skills, including the ability to assess information and formulate clear recommendations
* Highly developed written and verbal communication skills, with experience preparing reports and engaging a range of stakeholders
* Proven ability to manage competing priorities, work to deadlines, and maintain a high level of attention to detail
* Strong interpersonal skills, with the ability to collaborate, consult and communicate effectively across a large and diverse organisation
Diversity and Inclusion
We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We're also happy to support any accessibility needs throughout the recruitment process.
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