**Job Overview:**
Pullman & Mercure Melbourne Albert Park is seeking a Concierge/Porter to join their team. As the first point of contact for guests, you will be responsible for providing exceptional customer service and creating a warm welcome.
Key Responsibilities:
* Provide personalized service to guests, responding promptly and efficiently to their needs.
* Share knowledge of Melbourne and its attractions with guests, helping them to plan their stay.
* Assist guests with luggage and general inquiries.
* Be a part of the hotel's fast-paced environment, working effectively under pressure.
Requirements:
To succeed in this role, you will need:
* Great communication and interpersonal skills.
* A passion for customer service and finding solutions.
* A valid Australian driver's license.
* Ability to work in a fast-paced environment with multiple priorities.
* Strong attention to detail.
* Reliability and flexibility to work a rotating roster across 7 days.
Benefits:
You will enjoy:
* Exclusive Accor discounts and global benefits.
* Access to Europcar partner benefits.
* Discounted onsite car park.
* Confidential Employee Assistance Program.
* Inclusive and diverse environment; friendly and supportive work atmosphere.
* Career development and growth opportunities within the industry leader.
* Reward and recognition programs.