We're seeking a reliable Level 2 IT Support Technician to provide a mix of remote and onsite support. You’ll resolve escalated issues, assist with Microsoft 365 and Azure, and ensure smooth day-to-day operations across multiple client environments.
Why choose Smile IT?
Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
* Be involved with a supportive, fun workplace where customer service is the standard.
* Join an established and growing tech team, providing career development opportunities.
* Skill up with certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
* Awesome perks – free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
Key Responsibilities
* Provide Level 2 support via phone, remote tools, and onsite visits
* Resolve escalated hardware, software, and network issues
* Support Microsoft 365 (Exchange, Teams, SharePoint, Intune)
* Administer users, groups, and MFA in Azure AD
* Perform onsite work: setups, troubleshooting, and small projects
* Log all work in PSA (HaloPSA) and IT Glue
* Apply updates, monitor systems, and support patching
* Troubleshoot basic networking and VPN issues
* Assist with onboarding/offboarding and device configuration
* Maintain clear and professional client communication
Skills & Experience
* 2–4 years in IT support, ideally MSP experience
* Strong knowledge of Windows, M365, and Azure AD
* Confident working independently onsite
* Familiar with PSA/RMM tools (e.g. HaloPSA, NinjaOne)
* Understanding of DNS, DHCP, and IP networking
* Excellent communication and problem-solving skills
Desirable
* Microsoft certifications (MS-900, AZ-900, MD-102)
* Experience with Defender, Bitdefender, or similar tools
* Exposure to PowerShell or automation platforms (e.g. ImmyBot)
* Knowledge of backups, file migrations, or server basics
Please note: This is an onsite position.
If this role sounds like you - APPLY NOW with your cover letter and resume outlining your experience. #J-18808-Ljbffr