Service Delivery Director Job Description
We are seeking an experienced Service Delivery Director to oversee operational and service level agreements.
This role offers a unique opportunity for a highly motivated individual to drive business-wide improvements in cost and delivery of administrative processes and client/internal services.
The successful candidate will be responsible for creating a culture of continuous improvement, fostering strong working relationships with internal and external stakeholders, and providing regular reporting and feedback.
Key Responsibilities:
* Develop and implement strategies to enhance operational excellence, maximize customer satisfaction, and identify opportunities for growth.
* Manage client expectations through accurate and timely updates, ensuring all promises are delivered and meeting their expectations.
* Act and communicate with integrity in all dealings, promoting a positive reputation for the organization.
About You:
A minimum of prior experience in a leadership or management position within a facilities/contracts environment is required.
Excellent stakeholder management and engagement skills, with the ability to create and deliver reports, are essential.
A trade qualification would be desirable, demonstrating technical expertise.
What We Offer:
* A dynamic and supportive work environment.
* Opportunities for career advancement and professional growth.
We are committed to delivering exceptional service and building strong relationships with our clients.
We offer a collaborative and inclusive work environment, where employees can thrive and grow.