Your Role
As an Account Manager, you'll be at the forefront of our sales expansion. Your passion for forging connections, coupled with your exceptional communication skills, will drive your success in identifying and nurturing client relationships. You'll collaborate with a high‐energy team and be the focal point of leading Nexxis as account manager across multiple accounts.
Key Responsibilities and Duties (Regular Activities)
* Work as an integral part of the Nexxis team to achieve set company and individual KPI's and targets.
* Prospect for new customers in addition to growing and maintaining the existing customer portfolio and qualifying new leads to maintain identified business to support a balanced sales funnel for future sales.
* Provide technical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.
* Generate proposals, prepare sales quotations, plan customer meetings, and demonstrate equipment and solutions.
* Lead technical enquires from customers regarding customizable solutions.
* Identify, map and qualify key accounts as assigned and as discovered.
* Work with the service team to design and retrofit new solutions for customers. Be able to trouble shoot equipment at a software and hardware level.
Undertake proactive business and product development
* Collaborate in the development of key strategies to promote, improve, innovate, and grow the business.
* Collaborate in market analysis and development/execution of strategies and action plans to drive product rental and sales.
* Maintain knowledge of market trends and competitors' actions and customer's activity, updating the CRM system.
* Liaise with equipment vendors to ensure technology is kept up to date in a timely manner.
Ensure reporting is accurate and timely
* Provide weekly reports which summaries the week in review, and outline objectives for upcoming week by using and keeping the Customer Relationship Management system updated.
* Collaborate in the development of business and marketing plans, forecast, and budgets.
Systems and processes
* Collaborate in reviewing/improving company procedures and systems.
* Assist with systems to ensure business compliance with regulatory and legal authorities.
Ensure customer service standards are maintained
* Provide professional advice to clients on products.
* Achieve consistent delivery of agreed customer service standards.
* Measure and maximize customer satisfaction and taking corrective action where necessary.
Workplace Health, Safety and Environment (WHSE)
* Maintain a safe system for injury prevention.
* Adhere to WHSE policy and procedures, and safe work practices.
Promote and nurture the Nexxis culture
* Communicate openly and honestly with teams, providing accurate and timely information.
* Work collaboratively with the wider team.
* Code of conduct; adhere to and enforce acceptable standards of behaviour.
* Display the company values in all interactions.
Key Challenges in Achieving Goal(s)
* Inspiring and influencing internally and externally.
* Consistently provide excellent customer service through analysis and delivery.
* Communicate effectively with internal and external stakeholders.
* Maintain up-to-date product knowledge and marketplace trends.
Key Measurables (How successful performance will be measured)
* Identify, support and qualify key account customers.
* Discover and map the key account customers
* Build sustainable relationship with customers
* Drive strategic opportunities in line with business Bullseye.
* Provide leadership to deliver the strategy of the business.
* Ensure set targets and KPI's are met, with forecasts updated for future months
Skills Required
Experience
Preferred – sales or engineering experience in a similar industry
Personal Attributes
* Technical Skills
o Product knowledge
o Use of CRM systems such as HubSpot
* Behaviours
o Empathy and listening skill to understand people's situation
o Positive attitude being curious and patient
o Self‐motivated
o Business savvy and results orientated
#J-18808-Ljbffr