About us
Ports North manages a network of nine ports that are essential to the sustainable development of Cairns and regional centres in Far North Queensland. Our ports facilitate key industries such as tourism, defence, agriculture, marine maintenance and resources and provide valuable services to remote communities in Cape York Peninsula, the Gulf of Carpentaria and the Torres Strait Islands.
Five of our ports are on the boundary of the Great Barrier Reef World Heritage Area, while the Port of Cairns is uniquely positioned between two World Heritage areas – the rainforest and the reef. We are a gateway for visitors to Cairns and Far North Queensland and managing our ports sustainably underpins everything we do.
Location: Cairns, QLD | Full-Time
About the role
We are seeking a hands-on Business Analyst that will play an integral role in Port North's diverse Technology Team. Reporting to the Manager Technology and Information Services, this role will act as a key escalation point in supporting the underlying technology in use across the organisation. It will also play an important role in its usage, adopting and continual improvement.
Key Stakeholders: Ports North staff, Ports North SME's, Contractors, CMP-CUF Project team, SPUR Project Team, External Vendors and Suppliers.
Key Responsibilities:
* Collaborate with business stakeholders and subject matter experts (SMEs) to support and improve core business systems
* Identify opportunities for process improvement and assist with business analysis, planning, and implementation of system changes.
* Maintain the integrity, security, and documentation of critical business systems and data.
* Provide oversight and escalation support for service desk issues relating to core business applications.
* Plan and implement system enhancements and new features to improve productivity and support business needs.
* Work with technical teams and vendors to ensure system updates and support services are delivered on schedule.
* Support effective reporting, troubleshooting, and resolution of system and process issues.
* Assist with the evaluation and rollout of new technology solutions.
* Provide training and guidance to SMEs to support system adoption and continuous improvement.
* Coordinate with external vendors to resolve technical issues and ensure service level agreements are met.
* Support system testing activities, including regression testing.
Skills & Experience
* Tertiary qualifications in Information Technology, Computer Science, Business, or a related discipline, or equivalent demonstrated experience.
* Demonstrated experience in business process analysis, mapping, and improvement, translating business needs into practical system and process outcomes.
* Strong analytical, investigative and problem‐solving skills with the ability to work through complex operational and technical issues.
* Experience working closely with business stakeholders and subject matter experts (SMEs) to elicit, document and validate requirements.
* High‐level written and verbal communication skills, with the ability to communicate effectively with both technical and non‐technical stakeholders.
About You:
You will be a collaborative and solutions-focused systems professional with strong analytical skills and experience supporting business systems. You are confident working with both technical teams and business users, and can translate business needs into practical system improvements.
Persons interested in exploring this opportunity are invited to submit an application outlining their experience and qualifications by COB on Wednesday 18th March.